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What is your refund/cancellation policy?
Refund must be for cancellations 14 days in advance
What if we have more guests?
If more than 16 guests there is a flat fee of $50
How many kids can fit comfortably in the GameTruck?
10-12 per the size
Is there an age limit?
How much space do you need?
Can you come to parks?
What consoles do you have?
PS5, Xbox one, Nintendo switch, PS4.
Do the trailers have air conditioning and heaters?
Do you allow food and drinks inside the Game Truck?
No gamer will be instructed to leave
Do parents need to supervise?
No- No children's allowed own the bus under 5 with out Adult. If a child is left all game will be turned off until and adult is own location.
Do you need to plug into an outlet?
The Game truck can run own a 12 volt plug are / Generators BAD WEATHER: The Party Goes on! Brooks Family Entertainment is setup for all types of weather conditions so the party goes on with the exception of severe weather conditions. The theater is insulated and climate controlled with heat and air conditioning. That being said, the our outside game systems will not be available during bad weatherInJURY/IMPLIED WAIVER
Brooks Family Entertainment or its employees assume no responsibility for any injuries sustained during the party as well as on the clients property or their designated location. Using the Game Truck is not a high risk activity, so an implied waiver is assumed with the liability for damages or injuries being the sole responsibility of the client and/or host.
You may serve alcohol at your event or party (on your property, not in the Brooks Family Entertainment Game Truck) however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. The Client/Host is in charge of, and excepts all responsibility for making sure that they are serving only those of legal age. The Client/Host also excepts any liability that may occur before, during, or after the event for any alcohol related incidents or accidents. Drugs of any sort will not be tolerated in or around the Video Gamers Express equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.
Brooks Family Entertainment Game Truck or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Brooks Family Entertainment Game Truck; reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by clients guests.